You will be offered the selection of sessions available with the prices labelled. Select a date and time when you’d like to meet santa and pay through our secure payment gateway. We will send you a confirmation and an email with everything you need to know.

The next step will introduce you to our fact find which is a series of questions to help Santa to prepare for your call. These include questions about any major life events (new baby brother/sister etc) and forthcoming plans you may have as a family (moving house, getting a puppy). The more personalised information you provide, the more magical your experience will be.

Once you have created your account you will be able to download the Santa HQ app where the magic happens! You’ll also use the app to take part in the Santa HQ Christmas Adventure. On arrival in the app you will be prompted to enter the username and password. When it’s time for you call, you’ll be able to click the big green button to meet Santa.

It’s always good to be prepared and Santa runs a friendly but firm timekeeping policy (he gets great practice on his Christmas Eve round-the-world trip!). At the time of your pre-booked video call, connect to Santa through the Santa HQ app. Please ensure you have a reliable wifi source and that you have everyone ready with anything they want to show-and-tell.

Once you are ready you will be able to click on the video call button on the app and wait in anticipation for the jingle of sleigh bells and that big moment when Santa arrives! A ‘Join Now’ button will appear when Santa is ready and an adult will be asked to enter the account password. This is part of our safeguarding promise and tells us a grown-up is present with your children. From that moment on, the magic truly begins!