How your personalised video call with Santa works...

Sign up, schedule and pay for your Santa video call.

You will be offered the selection of sessions available with the prices labelled. Select a date and time when you’d like to meet santa and pay through our secure payment gateway. We will send you a confirmation and an email with everything you need to know.

Tell us about the children Santa will be meeting.

The next step will introduce you to our fact find which is a series of questions to help Santa to prepare for your call. These include questions about any major life events (new baby brother/sister etc) and forthcoming plans you may have as a family (moving house, getting a puppy). The more personalised information you provide, the more magical your experience will be.

Download the Santa HQ app and begin your experience.

Once you have created your account you will be able to download the Santa HQ app where the magic happens! You’ll also use the app to take part in the Santa HQ Christmas Adventure. On arrival in the app you will be prompted to enter the username and password. When it’s time for you call, you’ll be able to click the big green button to meet Santa.

Get ready to meet Santa

It’s always good to be prepared and Santa runs a friendly but firm timekeeping policy (he gets great practice on his Christmas Eve round-the-world trip!). At the time of your pre-booked video call, connect to Santa through the Santa HQ app. Please ensure you have a reliable wifi source and that you have everyone ready with anything they want to show-and-tell.

Your magical and personalised call with Santa

Once you are ready you will be able to click on the video call button on the app and wait in anticipation for the jingle of sleigh bells and that big moment when Santa arrives! A ‘Join Now’ button will appear when Santa is ready and an adult will be asked to enter the account password. This is part of our safeguarding promise and tells us a grown-up is present with your children. From that moment on, the magic truly begins!

The Santa HQ Christmas Adventure

  • 32 videos of exciting interactive festive content unlocked daily, filled with exciting and varied content such as singalongs, dancing, arts & crafts, storytelling and outdoor exploring!
  • A beautiful ready-to-print photo journal file which will be created before your eyes within the app to document your own unique journey.
  • You can purchase one login for the whole family, or one per family member.


  • A unique pre-recorded video message of 1 minute for you and your family
  • Message will include up to six names (plus pets!) and special mentions of your own Christmas traditions
  • Available to watch from 21st December with a suggested viewing premiere on Christmas Eve!
  • Includes the Santa HQ Christmas Adventure!

Upgrade your Browser

Unfortunately this website is not compatible with Internet Explorer browsers.

Upgrade Now

This website uses cookies to improve your experience. By using SantaHQ, you accept our use of cookies.